By accessing, subscribing to PoleBoxx, or using any PoleBoxx operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.
Online Purchases and Terms of Sale
Registration: You are required to create an account in order to purchase from our Site.
Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.
Any introductory discount applied on the 3, 6 or 12 month subscription means your first month is an introductory promo box. It also means you have a minimum of another 3, 6 or 12 payments due on your commitment term before you can cancel.
Generally all of our introductory discounts and offers are only applied on the 3, 6 or 12 month subscription. This will be made clear on our checkout process when you select your subscription length. If an offer is available on the 1 month subscription it will be stated there. If no offer is stated there, the offers do not apply to that subscription.
Subscription Renewal: By signing up to a PoleBoxx subscription you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 1, 3, 6 or 12 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.
YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.
IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO YOUR SUBSCRIPTION RENEWAL. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.
Cancellation: We will be sad to see you go, but you can turn off your auto renewal at any time. If you have committed for a longer subscription and have boxes left to receive you will be charged for, and will be shipped the remaining boxes. Then upon completion of your original commitment your subscription will automatically be cancelled.
E.G If you sign up for a 12 month subscription and have paid for 8 boxes you will be charged for another 4 before your subscription finishes.. This does not initiate any kind of refund if you fail to cancel before the renewal date.
Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.
By PoleBoxx stating you can cancel at anytime this directly refers to the renewal and not your commitment term.
Any discounts given on the first month of a new subscription are applied on the assumption you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment you no longer qualify for any discount on any boxes and must pay the one month rate for any box you received a discount on.
PoleBoxx does not offer a 'free trial' or '£1 trial' or a '€1 trial' unless stated. You can only cancel after the first box if you select a month to month subscription. A 3, 6 Month or 12 month subscription is different and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount systems given to new members who want to join up on a new subscription. If you agree to a 3, 6 month or 12 month subscription you need to stay for the full commitment period. Normal month to month or 1 month subscriptions can be cancelled at any point.
PoleBoxx discounts are one per household.
PoleBoxx is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company do not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. EG You sign up for 6 months on the 5th of February your membership will automatically renew on August 5th.
You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SERVICE AND YOU WILL RECEIVE A PoleBoxx. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.
Missing Boxes All customers can replace or refund their missing box within 30 days of the cut-off period (the 15th of each month).
Billing & Payments : You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a six month plan, a twelve month plan), you will automatically be charged each month during that subscription period, even if you have set your subscription or membership to cancel prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.