PoleBoxx LTD – Shipping Policy

At PoleBoxx LTD, we are committed to delivering your order safely and efficiently—wherever you are in the world. This policy outlines our dispatch times, shipping services, delivery estimates, Christmas cut-off dates, and return terms.

Dispatch Times

All orders are dispatched within 3 working days.

During this period, our team carefully prepares, packs, and sends your items.

Shipping Services & Rates

We ship worldwide from the UK. Shipping costs are automatically calculated and shown at checkout based on your order type and destination.

United Kingdom – Royal Mail 48 Tracked (2 working days)

Letter items: £1.50
Small Parcel / Subscription Boxes: £3
Large Orders: £5
Shipping cost is predetermined at checkout.

Europe – Evri / Royal Mail International Tracked (5–10 working days)

Small Parcel / Subscription Boxes: £9.50
Large Orders: £16
Shipping cost is predetermined at checkout.

United States – USPS / Royal Mail International Tracked (5–10 working days)

Small Parcel Items: £12
Subscription Boxes: £13.59
Medium Parcel Items: £18
Large Orders: £25
Shipping cost is predetermined at checkout.
All DDP (Delivered Duties Paid) charges for USA customers are covered by PoleBoxx LTD.

Rest of the World

(Canada, Australia, China, Brazil, etc.) – Evri / Royal Mail International Tracked (7–12 working days)

Small Parcel Items: £15
Subscription Boxes: £19.50
Large Orders: £25
Shipping cost is predetermined at checkout.

Customs & Duties (Non-UK Customers)

Customers outside the UK may be required to pay customs duties, taxes, or import fees upon delivery.

These fees are the responsibility of the customer unless otherwise stated.
USA customers are exempt, as PoleBoxx LTD pays all DDP charges for US orders.

Christmas Shipping Cut-Off Dates

To increase the likelihood of delivery before Christmas, please place your order by the dates below:

UK: 18th December
USA: 12th December
Rest of the World: 5th December
Europe: 15th December

(These dates follow carrier guidance but are not guaranteed.)

Returns Due to Delivery Issues

If your parcel is returned to us due to any of the following:

Refusal at delivery
Failure to collect from the delivery office
Unpaid customs charges

We will issue:

A 95% refund of the product value
Postage is non-refundable
A 5% fee is deducted to cover packaging waste and carrier return charges to PoleBoxx LTD.

If you would like your items re-sent, new postage costs will apply.